My work encompasses
Protected
The Customer Journey to Enter the Banking Experience Mapped the macro journey for onboarding
Research Service Design Strategy
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Transfer History by Contact Designed per-contact payment history
Research UX Product Design
Emotional Intelligence App Conceptualized a product for emotional self-awareness
Product Design
Packaging Opportunities Researched food-related trends to inform packaging design
Research Strategy
SCAD Pro Identified strategies for Airbnb and Lenovo
Service Design Strategy Research