I design experiences rooted in human-centered research with +5 years of experience.Curious. Strategic. Always learning.
Journey Management
2025-Jul
2025-Aug
Certification
This is Service Design Doing
Service Designer and Journey Manager
2025-Jan
2025-Aug
Work
Banco Pichincha
Strategic Foresight
2024-Oct
2024-Nov
Certification
Steering Futures
Service and Experience Designer
2024-Jan
2024-Dec
Work
Banco Pichincha
Speaker
2023-Jun
2023-Jul
Conference
UXPA Conference
Product Strategy and Management
2023-Jan
2023-Dec
Certification
Reforge
Senior UX Researcher
2020-Aug
2023-Dec
Work
Banco Pichincha
Design Researcher and Strategist
2020-Feb
2020-Aug
Work
Contrator - CX Consultancy
Master of Fine Arts in Design Management
2016-Sep
2019-May
Education
Savannah College of Art and Design (SCAD)
Bachelor of Arts in Economics
2013-Sep
2016-May
Education
Manhattanville College
Best Graduate in Economics. Minor in Art
Sep '13 — May '16 Bachelor of Arts in Economics Manhattanville College Best Graduate in Economics. Minor in Art
3 years
Sep '16 — May '19 Master of Fine Arts in Design Management Savannah College of Art and Design (SCAD)
3 years
Feb '20 — Aug '20 Design Researcher and Strategist Contrator - CX Consultancy
6 months
Aug '20 — Dec '23 Senior UX Researcher Banco Pichincha
3 years
Jan '23 — Dec '23 Product Strategy and Management Reforge
a year
Jun '23 — Jul '23 Speaker UXPA Conference
a month
Jan '24 — Dec '24 Service and Experience Designer Banco Pichincha
a year
Oct '24 — Nov '24 Strategic Foresight Steering Futures
a month
Jan '25 — Aug '25 Service Designer and Journey Manager Banco Pichincha
7 months
Jul '25 — Aug '25 Journey Management This is Service Design Doing
a month